Members Portal Privacy Policy
Information Collection and Use
Members Portal is a product of Mobile Unity Ltd. We are committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.
We collect information you provide directly to us when you register for an account, use our services, or contact us for support. This may include your name, email address, organisation name, and payment information.
We also collect information automatically when you use our services, including log data, device information, and usage data collected via cookies and similar tracking technologies.
Members Portal Security Measures
We take the security of your data seriously. We use industry-standard encryption (TLS/HTTPS) for all data in transit and encrypt sensitive data at rest. Our infrastructure is hosted on AWS with regular security audits.
Access to your data is restricted to authorised Members Portal personnel who require it to provide the service. We do not share your data with third parties except as described in this policy.
How We Use Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to comments and questions
- Monitor and analyse trends, usage, and activities in connection with our services
How We Share Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers: We share information with third-party vendors who perform services on our behalf, such as payment processing and email delivery
- Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities
- Business transfers: We may share information in connection with a merger, acquisition, or sale of assets
Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Types of cookies we use
- Session cookies: Used to operate our service
- Preference cookies: Used to remember your preferences and settings
- Security cookies: Used for security purposes
Data Collection on Children
Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information.
Retention
We retain personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
Organisation data and member records are retained for the duration of your subscription and for up to 90 days after account closure, after which they are permanently deleted.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the effective date. You are advised to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this privacy policy, please contact us:
- By email: info@membersportal.co
- By post: Mobile Unity Ltd, Weavers Court, Belfast, Northern Ireland, BT12 5GH